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After Sales

Tailored Service Packages

Red Kite Used Vehicle Warranty

  • Excellent service from a truly exceptional team who bent over backwards to help meet our needs. Thank youSchool in London
  • The Red Kite Team have been very professional and friendly in all aspects of the minibus contract & delivery.Primary School in East Sussex

 

Unrivalled Customer Care

As the UK’s leading supplier of school and specialist minibus, our ‘After Sales Support Team’ provide an unrivalled level of customer service and care. From a professional handover and familiarisation check on delivery, to organising your annual service, as well as warranty administration, repair and crash damage management; the Red Kite Team are here to help. As well as being established Approved Supplier of both Ford and Peugeot, Red Kite customers can also benefit by having access to the manufacturers 24 hour Customer Assist support teams.

Ford Assistance is a roadside rescue 0800 111234
Peugeot Assistance 0800 1972045

When you choose Red Kite you’ll have immediate access to your own dedicated Transport Manager, on hand to provide immediate assistance when required. Whether you’re running a single minibus or fleet, your Transport Manager will be available to help maximise the use of your vehicle and help keep it in optimum working order. We can even arrange MIDAS and D1 driver training either on site or at a dedicated Driver Training Centre if required.

 

Free Advice & Support

As well as scheduled services, you can contact Red Kite by phone or email, whenever you need us. Our friendly Support Team are here to offer advice and support, as and when required.

 

Section 19 Inspections and Vehicle Maintenance

Section 19 Permit Holders are responsible for ensuring the safe operation of your vehicles, within the legal requirements and under a valid permit. You should ensure that:

Your drivers are suitably trained and correctly licensed.
Your drivers take appropriate breaks.
Your vehicles satisfy the appropriate construction and use requirements and are maintained in a safe and roadworthy condition.
Your vehicles are insured and your insurer is aware that your vehicles are used to provide services for hire or reward under a permit.
The vehicle isn’t operated with a view to profit, nor incidentally to an activity which is itself carried on with a view to profit.
You only carry the class(es) of passengers allowed by the permit and, in the case of section 19, you don’t provide any transport services that could be viewed to be carrying the general public.
You inform DVSA or the designated body that issued your permit of any changes such as the change of name of your organisation, as this means that your permit needs to be replaced.

For your safety and the safety of your passengers, regular minibus safety inspections must be carried out, its the law. If you are unable to provide evidence of a schedule of safety inspections and walk-around checks, your Section 19 Permit is at risk of being confiscated by the issuing body or Traffic Commissioner.

At Red Kite we can offer a range of minibus services to assist including;

  • Section 19 on-site Inspection Service, no need for delivery or collection.
  • Inspection by Qualified Engineers.
  • Pre-MOTs, MOTs.
  • Servicing and Maintenance.
  • LOLER Wheelchair Lift Testing.
  • Covid-19 Safe Options.

To find out more about a Section 19 Permit and your responsibilities click here
To apply for Section 19 Permit click here

Service & Maintenance

No matter where you are located, our Support Team will arrange your service booking at either a local authorised service provider for your convenience close by and arrange a courtesy minibus if required, or if you are located within a 75 mile radius of our fully equipped workshop facility, you can take advantage of our free collection and delivery service.

We will give your minibus a free visual health check at every visit, professional service, high quality parts and much more; from the team that know your vehicle inside out.

Peace of Mind

Whichever vehicle you choose, new or pre-owned, our expert technicians and vehicle coach building team will ensure that your minibus is cared for as the manufacturer intended; keeping it in great condition and safe to drive, which can contribute significantly to its future resale value.

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